Portfolio - FCA

FCA required a firm of IT consultants who were situated locally to their main office in the heart of Aberdeenshire. They required an ad-hoc service to support their current Windows 2000 Active Directory and remote user community

The Client
FCA current have an ISDN LAN service supplied by BT. The requirement was to supply ad-hoc support services to maintain their current Windows 2000 Active Directory. FCA also have a number of remote users based in England that required telephone support.

The Problem
FCA's current support provider was based outside of Aberdeenshire and their support model no longer fitted FCA's requirements

The Solution
RTFM provided an ad-hoc support contract that comprised all of FCA's requirements with agreed SLA's.


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